Overview
At The Camera Gear Shop we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from The Camera Gear Shop, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from The Camera Gear Shop, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us directly at enquiries@cameragear.shop or via telephone 0420 275 575
About our Refund, Return & Repair Policy
This is the Refund, Repair and Return Policy of The Camera Gear Shop, and applies where you make a purchase online from wwwcameragear.shop .
Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarentees for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact us as soon as possible. After reviewing the claim, The Camera Gear Shop will contact you to discuss the options available to resolve the issue. In most cases, The Camera Gear Shop will either arrange for the return of the damaged product for replacement.
Refunds
Refunds will be processed by The Camera Gear Shop and will normally be processed within 3 days.
Delivery Charges
Where The Camera Gear Shop considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to The Camera Gear Shop will be at The Camera Gear Shop’s cost.
Returns and Repairs
You may return goods we have delivered to you by mail by contacting us via email enquiries@cameragear.shop or telephone 0420 275 575
You may also contact or attend The Camera Gear Shop where you collected your goods, or where your goods were despatched from, and a Camera Gear Shop staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us at The Camera Gear Shop, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Contact Us
Where you have any questions or concerns relating to your Order, please immediately contact us via email at enquiries@cameragear.shop or via telephone 0420 275 575.
