We are 100% committed to protecting your privacy and developing a website that gives you an enjoyable and secure shopping experience.
We have adopted and comply with the latest Australian Privacy Legislation. You can see the full policy details below.
Privacy Statement
The Australian Privacy laws have changed. From March 12, 2014 all organisations that collect personal or sensitive data, must do so in accordance with the Australian Privacy Principles as prescribed by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
The Camera Gear Shop as an online retailer is committed to protecting your privacy and will comply with its obligations under the Australian Privacy Principles (APPs) by taking reasonable steps to develop and implement practices and systems that:
provide the secure, compliant collection, use and storage of any personal information
deal with any privacy related enquiries or complaints in a timely manner
Our Privacy and Security Policy provides more information than ever before so that you have complete visibility of the type of information we collect when you visit The Camera Gear Shop, why we collect it, and how it is used. The Camera Gear Shop will also conduction period reviews of the adequacy and currency of our Privacy policy, processes and systems. Our Privacy Policy also addresses our data security and the options you have to access, correct and control any personally identifiable or sensitive information you provide to us.
Collecting Personal Information about You
What Information Do We Collect From You And Why?
At The Camera Gear Shop we only collect the personal information from you that is necessary to allow us to provide marketing information, goods & services to you as an online retailer. If we collect personal contact information you may access, modify it or remove it from our system upon request. You may also choose simply not to provide your personal contact information at the point of collection. The Camera Gear Shop collects personal information online, including names, postal and e-mail addresses, phone numbers and billing information.
We may also collect business information from businesses that apply for membership and for program participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.
The Type of Personal Information The Camera Gear Shop Collects and Holds.
The Camera Gear Shop collects and stores your personal information whenever you register an account with us, subscribe to our newsletter, visit or place an order on our website, enter a competition or join our rewards program.
The type of information collected includes your name and surname, billing and delivery address, email address and telephone number. Your personal information is stored and secured using a third party data storage provider.
The Camera Gear Shop has systems in place for protecting your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
The Camera Gear Shop does not retain any credit card or bank details. These are permanently destroyed after each payment is processed.
Purpose of Collection of Personal Information
The Camera Gear Shop collects, holds, uses and discloses your personal information for the primary purposes of:
· Processing your order for goods or services
· Delivery fulfilment of your goods or service
· Customer Service management of product returns/refunds
· Maintenance and repair of goods
· Marketing Activities or research conducted by The Camera Gear Shop or any of their related companies
· Analysis and support of your use of the Camera Gear Shop website.
We May Collect Purchase Information
We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyse and support your use of the Camera Gear Shop web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Camera Gear Shop web site.
We May Collect Navigation and Clickstream Data
As you browse our web site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyse and support your purchases from the Camera Gear Shop and use of the Camera Gear Shop web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Camera Gear Shop web site.
Use Of Your Personal Information
We respect your privacy. Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted. Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
From time to time, we may use your personal information to provide you with information about other products and services offered by us. If you would prefer not to receive promotional or other material from us, please let us know and we will change it accordingly.
Pseudonyms
A person can deal with the Camera Gear Shop by not identifying themselves or using a pseudonym. The circumstances under which a customer can use only a pseudonym are:
(a) Placing a review or providing feedback on a review
(b) Submitting a support request not order or account related.
If you are required to complete an online form which will include your personal information, we will offer you an accessible link to an “APP 5 notice”, and you will be required to confirm that you have reviewed the notice before providing us with your personal information. If we collect your personal information by telephone, we will explain the APP 5 matters to you at the commencement of the call.
The Camera Gear Shop’s Access to Your Information
Camera Gear Shop Administrative and Warehouse staff may have access to your personal information only as required to service your account or process your order. Staff who are authorised to access personal information have received training in compliance with the Act and have access only in accordance with the primary purpose.
Third Party Access to Your Information
The following third party recipients may have access to your personal information for the primary purpose.
· Mail and delivery system providers
· Email and newsletter providers
· Independent review platform providers
· Drop ship suppliers
· Marketing affiliates
· Maintenance and repair service providers.
Overseas Disclosures
We may need (or be required to) disclose personal information to an overseas recipient only to the extent that the disclosure is required to carry out the primary purpose of processing, fulfilling or the post purchase support of your order.
This may occur in circumstances where:
· The service provider is located overseas
· We are required to comply with a foreign legal or regulatory request
· You have ordered a product from an international supplier (Direct Import).
This may mean that your information is stored on a server located outside of Australia. Any such disclosures will be to providers located in the USA and Asia Pacific.
While all care is taken to ensure our overseas providers will handle your information securely, by consenting to this disclosure you acknowledge that:
· Overseas recipients may not have the same privacy obligations provided by the APP’s and therefore your redress options may differ or not be available to you.
· Overseas recipients may be subject to foreign laws or regulations that require disclosure to an overseas authority.
· CCC will not be held liable or accountable for any breaches of the APPs by an overseas recipient nor will any redress options apply under the Privacy Act.
Disclosure of Personal Information To An Overseas Recipient As Required Or Authorised By Law
We may disclose personal information to an overseas recipient under specific circumstances without complying with the APPs where such disclosure is required or authorised under and Australian Court or legal tribunal order. Such circumstances may include orders under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), the Australian Federal Police Act 1979 or the Mutual Assistance in Criminal Matters Act 1987 (Cth).
Use & Disclosure Of Personal Information for Direct Marketing
The Camera Gear Shop may use or disclose personal information for purposes of direct marketing where we have collected the information from you and you would reasonably expect The Camera Gear Shop to use or disclose the information for that purpose.
The Camera Gear Shop provides an Unsubscribe link at the bottom of every electronic commercial message. If you choose to unsubscribe please allow up to 5 business days for the completion of the process. After that period you will no longer receive emails/newsletters from us.
Consequences To You If Your Personal Information Is Not Provided To Us.
If some or all of the personal information requested by us is not supplied, the main consequence is that we may not be able to fulfil your order or deliver your goods to you. It may also result in us not being able to resolve any complaint you have against The Camera Gear Shop.
Access and Correction
Once you have registered as a Camera Gear Shop customer, you may access your account details and correct your personal information, by logging into your account. You can also gain access to or seek the correction of personal information held by The Camera Gear Shop by sending an email addressed to the Contact Us with details of your request.
We have the right to ask for and obtain your name, position/title, telephone number and email address in order for you to access and correct the personal information.
The Camera Gear Shop must be satisfied of the legitimacy of any request for personal information of an individual or by another person who is authorised to make the request on the individual’s behalf such as a legal guardian or authorised agent. Anonymous requests for personal information may make it difficult to establish the legitimacy of the request. It may be practicable to use a pseudonym in the request if you have transacted with us previously under the same pseudonym. In such cases the minimum amount of information to establish you identity will be sought.
Refusal to Give Access
While every effort is made to give you prompt access to your personal information there may be certain circumstances where access will be refused. Such circumstances may include:
· If allowing access to the information would pose a serious risk or threat to the safety of any individual or to public health or safety
· The request is frivolous or vexatious
· The information relates to existing or anticipated legal procedures between yourself & The Camera Gear Shop.
· Giving access would be unlawful
· Denying access is required or authorised by an Australian Court or legal tribunal.
· The Camera Gear Shop has reason to believe that unlawful activity or misconduct is associated with the request.
Length of Time Personal Information Is Retained and Disposal
The Camera Gear Shop will keep and retain your personal information for a period of ten (10) years or such other period of time as is required by law.
Any personal or sensitive information will be either de-identified or permanently destroyed when no longer required for the primary purpose unless an Australian law or a court/tribunal order requires it to be retained.
Computer Tracking And Cookies
This website is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Changes to our Privacy Policy
The Camera Gear Shop will periodically review and as a result update its Privacy Policy and in accordance with any changes to the Act. We will notify our customers of any such changes by asking them to agree to the new policies when they next place an order. Alternatively, we may post a link on our website or send you an email notification headed “Changes to our Privacy Policy” for you to read.
Privacy Complaints
An individual can complain about an alleged breach by The Camera Gear Shop of the APPs by sending an email to the Privacy Officer at enquiries@cameragear.shop setting out details of the complaint. Alternatively, the Privacy Officer can be contacted by telephoning 0420 275 575
All complaints are required by the Act to be made in writing to The Camera Gear Shop and we are then allowed a reasonable time (usually 30 days) to respond. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint. If you refuse to participate in any form of dispute resolution, you can take your complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or logging on to the OAIC website at www.oaic.gov.au
